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Preparing for Your Telehealth Appointment

Congratulations on taking the first step toward improving your mental health. As new patients, we understand you may have questions and concerns. We have provided helpful tips to ensure a smooth and successful first appointment.

Note: Awaken Telepsychiatry is not an emergency service. Please call 911 or go to the nearest hospital emergency room for a psychiatric or medical emergency.

Completing the New Patient Packet

As a new patient, you must complete a New Patient Packet before your first appointment. This can be quickly achieved online, and there is no need to print anything. You will receive a link to our secure telehealth platform before your appointment.

Technical Assistance

If you experience any difficulties with the paperwork or connecting to the telehealth platform, please call us at (833) 552-7149 or email us at

Tips & Tricks for the Best Experience

We want to ensure your telehealth experience is as comfortable and seamless as possible. Here are some tips for a successful appointment:

1. Preparing Your Space

Here are a few ways to prepare your space:

  • To create a comfortable and private space for your appointment, identify a room that is quiet, free of distractions, and private.
  • Consider hanging a "Do Not Disturb" sign on the door to minimize interruptions.
  • Close any doors, shut windows, turn off the television, and keep loud pets in another room if possible.
2. Improving the Connection

Slow internet can significantly affect the quality of your telehealth appointment. We recommend using wired Ethernet instead of WiFi whenever possible to ensure a smoother, more consistent experience. If you must use WiFi, move closer to your router. We suggest closing other programs and avoiding downloading large files during the appointment. You can test your internet connection speed on Google by searching for "internet speed test" and clicking the blue button that says "Run Speed Test."

3. Planning to Use A Desktop or Laptop? Follow These Steps.

No download is necessary before your appointment if you plan to use a desktop or laptop. Here are the simple steps to join:


  • Approximately 10 minutes before your appointment, you will receive a reminder with a unique link. If you have not previously consented to receive text and email reminders, please provide your email and mobile phone number.
  • Click the unique link in the reminder, and a new tab will open with your video call screen.
  • If your provider has joined the call, you will see their face on the screen. If not, you will see yourself.
  • Next, you will see the Welcome prompt. Click "Play test sound" to check your camera and microphone settings.

When ready, click "Join Video Call" to enter the video call.

4. Planning to Use A Smartphone? Follow These Steps.

If you plan to use a smartphone, follow these straightforward steps to join:


  • Download the Telehealth by SimplePractice App ( iOS or Android) from the App Store.
  • Approximately 10 minutes before your appointment, you should receive an email appointment reminder. Open the reminder on your mobile device and click the unique link. This will open the Telehealth by SimplePractice App.
  • If your provider has joined the call, you will see their face on the screen. If not, you will see yourself.

When ready, click "Join Video Call" to enter the video call.

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At Awaken Telepsychiatry, we provide a supportive space for you to prioritize your mental health and wellness.

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