Congratulations on taking the first step toward improving your mental health. As new patients, we understand you may have questions and concerns. We have provided helpful tips to ensure a smooth and successful first appointment.
Note: Awaken Telepsychiatry is not an emergency service. Please call 911 or go to the nearest hospital emergency room for a psychiatric or medical emergency.
As a new patient, you must complete a New Patient Packet before your first appointment. This can be quickly achieved online, and there is no need to print anything. You will receive a link to our secure telehealth platform before your appointment.
If you experience any difficulties with the paperwork or connecting to the telehealth platform, please call us at (833) 552-7149 or email us at awaken@awakentelepsychiatry.com.
We want to ensure your telehealth experience is as comfortable and seamless as possible. Here are some tips for a successful appointment:
Here are a few ways to prepare your space:
Slow internet can significantly affect the quality of your telehealth appointment. We recommend using wired Ethernet instead of WiFi whenever possible to ensure a smoother, more consistent experience. If you must use WiFi, move closer to your router. We suggest closing other programs and avoiding downloading large files during the appointment. You can test your internet connection speed on Google by searching for "internet speed test" and clicking the blue button that says "Run Speed Test."
No download is necessary before your appointment if you plan to use a desktop or laptop. Here are the simple steps to join:
When ready, click "Join Video Call" to enter the video call.
If you plan to use a smartphone, follow these straightforward steps to join:
When ready, click "Join Video Call" to enter the video call.
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