Question 1

What is Telehealth?

Accepted Answer

Telehealth is a method to provide personal health care over the Internet. We can bring your provider to you using a secure, HIPAA-compliant platform.

Question 2

Do I have to have special equipment?

Accepted Answer

No! You can participate in your appointment with almost any device. All you need is a smartphone, laptop, or tablet with a camera and an internet connection. No special equipment is required.

Question 3

Will I be required to download software? I’m not very tech-savvy.

Accepted Answer

No special software or programs need to be downloaded! You will receive a link to download an app if you have a smartphone. This App helps to ensure that your appointment is private and secure. If you participate on a tablet or computer, you will click on a link. There is nothing to download.

Question 4

Will this be a phone call? Can I see my provider?

Accepted Answer

This is a significant improvement and way more than a phone call! You will be connected with your provider for a face-to-face video visit, in the comfort of your home, just like in the office.

Question 5

Can you see children? What about the elderly?

Accepted Answer

We provide services to patients of all ages, from as young as 5 to as old as 100 and every age in between. Some people are hesitant to try Telehealth, but once they do, they love it and wish they had found it sooner!

Question 6

What is the benefit of Telehealth?

Accepted Answer

You get prompt and convenient care when participating in your appointment via our secure, HIPAA-compliant platform. No more traveling to an office and endless waiting in a waiting room! At Awaken Telepsychiatry, we value your time as much as you do. Your appointment will start promptly as scheduled! This means you no longer need to take much time off work or out of your day for healthcare appointments. No more sitting in traffic! We provide convenient and efficient appointments with flexible scheduling when possible.

Question 7

Do I have to come to the office?

Accepted Answer

For most patients, the answer is no; you can participate from anywhere you feel comfortable. Some insurers do have different requirements for Telehealth. When that is the case, we will help you with that.

Question 8

Is Telehealth private?

Accepted Answer

Like a face-to-face appointment, your Telehealth visit will be private and confidential. You can even meet in pajamas!

Question 9

Will the appointments be recorded?

Accepted Answer

None of our appointments will ever be recorded or stored.

Question 10

Will my provider and my care be as good as if I were to come to an office for a traditional appointment?

Accepted Answer

Absolutely, and hopefully, even more so! At Awaken Telepsychiatry, we pride ourselves on returning excellent customer service to health care. We do our best to ensure that your experience is pleasant and that you receive the highest quality, up-to-date, evidence-based medicine. Your provider will always take your time with your appointment. Our patients are valued and appreciated! Our staff strives to ensure you feel heard, cared about, and meet your needs.

Question 11

I’m a bit hesitant. Can I set up a test call to see if it works for me?

Accepted Answer

Absolutely! Of course, we will gladly arrange a free test session to experience our great Telehealth platform and see if it suits you and your needs.

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